Secure Shopping

When you place orders by credit card, we will offer the use of a secure server. The secure server encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.

Shipping Policy

We take great pride in being able to offer FREE SHIPPING(On Selected Products) to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.

Shipping duration will be 2 working days.

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer's risk. If the school's warden does not accept your package or it is refused for any reason, jaipanonline.com will under no circumstances issue a refund or credit to the customer's account, nor shall jaipanonline.com attempt re-shipment of the same order. For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.

We will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

In case of non-availability of consignee, the consignment can be delivered to any person at the specified address. In case of office delivery, consignment to be delivered to Reception / Security / Mailroom against company seal only

Privacy Policy

The Privacy Policy contained herein along with the Terms and Conditions of Use, form an Agreement regulating our relationship with regard to the use of Jaipan’s shopping’ Platform (Site) by you. Kindly read this Agreement carefully.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.

Terms & CONDITIONS

Jaipanonline.com reserves the right to accept or reject your offer. Products/services and information displayed on jaipanonline.com Shopping constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. The agreement between you and the jaipanonline.com shall be subject to the following terms and conditions :-

1. The User would be at least 18 (eighteen) years old of age or has the consent of a parent or legal guardian.
2. The User agrees to use the services provided by Jaipan Industries Ltd, its affiliates, consultants and contracted companies, for lawful purposes only. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using our Shopping services you agree to be bound by the Terms and Conditions.
3. Prices:- All prices, unless indicated otherwise are in Indian Rupees and all prices and availability of products are subject to change without prior notice from us.
4. Presently, the service(s) of jaipanonline.com Shopping are being offered free. However, we reserve the right to charge a fee for any or such facilities.
5. The User agrees to provide authentic and true information. we reserve the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), we have the right in its sole discretion to reject the registration and debar the User from using the Services of jaipanonline.com Shopping, and / or other affiliated websites without prior intimation whatsoever.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

TERMS for CUSTOMIZED GIFT CERTIFICATES TO INDIA

We do not EXCHANGE gift certificates after shipping.
We do not CHANGE or CANCEL AN ORDER after shipping.
We do not replace LOST or STOLEN gift certificates once received by the recipient.
We do not guarantee MERCHANDISE purchased with the gift certificates.
Gift certificate(s) will not be accepted by store(s) at the time of sale/special offer.

AFTER SALES SERVICES

The User expressly agrees that the use of service(s) jaipanonline.com Shopping is at the User's sole risk. The Service(s) of jaipanonline.com Shopping is provided on an "as is" basis without warranties of any kind, whether express or implied. Ourselves, our affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this Service. We do not represent or warrant to maintain the confidentiality of information; although our current practice is to utilise reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the User.

Fraud credit card transaction

In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

Order Cancellation

As mentioned in the shipping time, Jaipan will hold the order to be processed if there is a lack of merchandise or otherwise. If customers wish to cancel an order, they are required to intimate jaipan either by email to service@venereindia.com or by speaking to a live customer support representative. Please note voicemails cannot be accepted for order cancellations. In the event of not following these instructions by the customers, and if packages are returned back to us due to this reason, please note that there will be a restocking fee of 25% and also the actual shipping charges incurred by us to ship these will also be recovered from the customer's credit card account. Hence kindly ensure to have a written record of a cancellation request or the live customer representative's name with whom the cancellation request was made.

END OF POLICY

JIL will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Customer are requested to read Terms and conditions / Policies and after it press a button “Accept it” to accept them. User expressly agrees that the use of service(s) Jaipanonline.com transactions are at depend on the user’s sole risk. The whole service(s) of jaipanonline.com shopping is provided or an “AS IS” basic without warranties of any kind, whether express or implied. Ourselves, our affiliates, employees, agents, consultants, contracted companies make no warranties or guarantees of fraud transaction or wrong uses of card etc or as to the results that may be obtained from use of the service or as to the accuracy, reliability or content of any information, service, or merchandise provided through this service. We do not represent or warrant to maintain the confidentiality of information; although our current practice is to utilize reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the users.

This agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any disputes arising out or pertaining hereto.

Return Policy

For appliances if found defective, please contact customer service and instructions on how to return the same will be given. Once the defective goods are received back, a replacement will be sent immediately.

We're dedicated at jaipanonline.com to offering you the best quality in our products and our service. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 15 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. It's very important that you DO NOT send the item back to us until you have spoken with one of our representatives;.

If any packages are returned back to jaipanonline.com due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay a 25% restocking fee on the merchandise plus the actual shipping charges incurred by jaipanonline.com to send the shipment. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment. Refund will be made in the same form in which payment was received.

Helpful guidelines on Returns:

• Always email us first if you have a problem.
• Always be sure to report your problem within 15 days or receiving the product.
• Never send a returned item without a duly filled Return Form.
• Always report any and all problems associated with a single order at the same time.
• Be as specific as possible when describing the problem, especially in the case of DVDs (including defective chapter name), as all returned items are examined for defects. Non-defective DVDs shall be returned to the customer and no shipping charges shall be refunded to them.

Payment Methods

Note: To complete the order you can deposit the order amount to our account numbers which are enlisted here. Your payment will be considered approved after clearance from your bank.

After depositing the money please send an email along with your order number, product purchased, your name and date of payment.

Venere India Marketing PVT LTD

Address:- 17/1, Cama Industrial Estate, Walbhatt Road, Goregaon, East Mumbai 400063
CST No.:-27490986023C
VAT No.:-27490986023V
Bank Detail:- BANK OF BARODA
A/C No.:- 17580200001253
IFSC CODE:- BARB0GOREAS (FIFTH IS ZERO)
BRANCH:- GOREGAON EAST

Disclaimer

By using this website, you are accepting all the terms of this disclaimer notice. If you do not agree with anything then you should not buy products from this website.

Warranties & Liability:

Every effort is made to ensure that the contents on this website are accurate, the website is provided "as is" and www.JaipanOnline.com OR “Venere India Marketing Pvt Ltd.” makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the contents on this site are provided in good faith, we do not warrant that the information kept on the site is up to date, be true and not misleading or that the site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus and bug free and you can accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

Under no circumstances OR events will www.JaipanOnline.com OR “Venere India Marketing Pvt Ltd.” be liable for any incidental, indirect, consequential or special damages of any kind or damages whatsoever including without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships whether or not advised of the possibility of such damage arising out of or in connection with the use of this website or any linked websites.

License to use this website:

1. When you use this site, you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you don't agree with the terms and conditions.
2. If any points in this disclaimer are found to be unenforceable under the applicable law that will have no bearing on the enforceability of the rest of the disclaimer notice.
3. Material on this website, including text, images and logos is protected by copyright law and is copyrighted to www.JaipanOnline.com OR “Venere India Marketing Pvt Ltd.”
4. 4. All intellectual property rights in relation to this website (design, source code etc) are reserved and owned by www.JaipanOnline.com OR “Venere India Marketing Pvt Ltd.”.

Links to other Websites and Products:

1. Links to other websites are provided for the convenience of users.
2. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites or the reliability, quality or effectiveness of any products provided through external websites.
3. A link to an external site doesn't imply an endorsement of views, information or products provided or held by such websites.

Law and Jurisdiction:

This disclaimer shall be interpreted and governed by the Indian Law and any disputes in relation to it are subject to the jurisdiction of the courts in Delhi (India).

Changes and Amendments:

We reserve the right to revise and amend this disclaimer from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.

About us:

This website is owned by “Venere India Marketing Pvt Ltd.” having its registered address at…

Venere India Marketing Pvt Ltd.
17/1, Cama Industrial Estate,
Walbhat Road, Goregaon (East),
Mumbai 400063

Tel. : +91-22-61410000 / 26852274
Fax : +91 22 66919179

Email: service@venereindia.com